Exchange/Return Policy

If for any reason you are not happy with your purchase it can be returned back to us. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed.

* Merchandise must be returned within 15 calendar days of the delivery date to receive a refund, exchange or store credit.

* Merchandise returned after 15 days and before 30 days of received date are only eligible for store credit.

* Merchandise cannot be returned and/or exchanged after 30 days of received date.

* Merchandise must be Unworn, Unused, Unwashed.

*Sale items are final sale. No returns or exchanges.

*Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages.

* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.

*Orders that used a promotional codes given out by our newsletter emailing services are considered to be sale items since it is using a code for a discounted price. These orders and items purchased in these orders are non-returnable. We will not issue a refund for the items.

Once a package leaves the House of Glam warehouse, we are not responsible for lost or stolen goods. A claim will have to be opened by the buyer with the shipping company. No refunds or replacements will be sent out until further hearing from the shipping company.